AI-Native GRC Platform
Complaints management is only the first step. Our goal is to deploy the world’s first AI-Native GRC Platform which connects all parts of the GRC journey with AI-powered tooling to reduce errors, reduce risk, and reduce costs.
AI-Powered Case Management Platform
Existing ticketing systems are designed for record keeping and data linkages, but relies on humans to coax data into the platform. Zanko’s Intelligent Case Management System (iCMS) is the first ticketing and case management system to incorporate AI natively into workflows. AI improves efficiency and quality of life by intelligently integrating features like text-to-action workflows, automated response generation and summarization. Most workflows see 40-60% efficiency improvements with lower rates of human error.
Issues Detection, Tracking, and Management
The conversational intelligence platform is built on scalable architecture that meets your business needs no matter what size. We can handle 10 conversations per hour or 10 million conversations per hour with no performance degradation.
Complete the circle on issues management by using Zanko’s AI-Native functionality to automatically create issues from customer complaints, regulator exam results, and internal testing results. AI monitors for any new changes to these issues, and automatically updates them with new information as available. It can even attach new complaints or test results to open issues, as well as retroactively use open issues at the time to provide root cause analyses.
Controls and Testing
Manage your controls and testing lifecycle using Zanko’s AI capabilities.
3rd Party Risk Management
Stay tuned, we are building an industry leading ecosystem of GRC product providers to deliver AI-Capabilities across your GRC tool stack with a single integration and interface.
