Zanko is designed to be your AI Native one stop shop for complaints handling - we want to unleash higher accuracy and more efficiency with Zanko. One of the major areas we’re focusing on is helping flag regulatory threats before they snowball. Automatically flag your complaints and identify over dozens of different regulatory threats.
A complaint is a lot more nuanced than just an unhappy customer. Having the right tools to separate complaints from other types of customer communications is crucial to both reducing customer contact risk as well as the amount of unnecessary work your compliance team has to do.
Automatically collect and analyze regulatory and 3rd party complaints through public official sources such as the CFPB complaints database, private official sources like FDIC complaints, and unofficial sources such as the BBB, TrustPilot, Google Reviews, Forums, and more.
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Zanko AI can use agent responses and followups to automatically generate resolution summaries, grade agent actions, track escalation next steps, and create other structured data points to improve resolution followup.
Zanko is designed to be your AI Native one stop shop for complaints handling - we want to unleash higher accuracy and more efficiency with Zanko. One of the major areas we’re focusing on is helping flag regulatory threats before they snowball. Automatically flag your complaints and identify over dozens of different regulatory threats.
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Zanko is ready out of the box with over 20 impactful data views to help you unlock hidden insights in your data. Dashboards can be customized for your needs, or exported to a third party BI tool like Power BI so you can manage all your data in one place.
Your agents are spending hours per week searching through knowledge-bases for the right response templates, or even worse, re-writing the same form language by hand. Our AI helpers can take your templated responses, or create new ones, and automatically populate them with details with a customer contact to save human agents both time and headache.
Communication is key to maintaining a high functioning compliance or operations team, and many times that means synthesizing data into finding for internal team reports, risk committee reports, or board level reports. AI can help save you time from having to collect and analyze the data, by generating prebuilt report templates which you can then review and build upon.
