Transforming Complaint Management for Consumer Banks
Consumer banks face the dual challenge of managing high volumes of customer interactions while adhering to complex regulatory requirements. SpringLabs empowers consumer banks to streamline complaint management processes, ensuring compliance at scale while enhancing the customer experience.
With automated workflows, real-time analytics, and seamless integration with existing systems, SpringLabs helps consumer banks efficiently track, categorize, and resolve customer complaints. Proactive compliance monitoring and actionable insights reduce risks, while tailored solutions foster trust and loyalty.
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Consumer banks are the backbone of the banking system
Every day tens of millions of consumers interact with their banks, but how much are their banks hearing what they have to say? With scale comes bigger and tougher challenges and being forced to do things that don’t scale. AI is a perfect fit for some of big banks’ biggest problems and can help you better serve the customers who depend on you every single day.
Stay Ahead of Risks: Elevate Complaint Accuracy with AI-Powered Intelligence
Frontline agents miss up to 4 out of every 10 potential regulatory risks or lawsuit threats in customer communications. Unaddressed, these can turn into regulator complaints or lawsuits so catching them early in the complaint lifecycle is crucial to protecting your programs. Zanko leverages AI conversational intelligence to identify, categorize, summarize, and flag regulatory risks with 95% accuracy—significantly outperforming frontline customer service agents (60% accuracy) and even trained second-line compliance analysts (75% accuracy). Our industry leading conversational intelligence engine has a deep understanding of human language, enabling better identification of sentiment, risks, and powers more actionable outputs.
Effortless Complaint Resolution: Retain Customers with AI-Powered Assistance
Not all complaints are created equal. On average 30% of customer churn in lending is caused by customers having a negative experience with a complaint. Addressing high-priority issues quickly and efficiently is essential for maintaining customer satisfaction. With Zanko, you can respond to customers using AI-generated replies, track customer sentiment, and manage them effortlessly. AI-powered conversation assistants are specialized in being context aware, saving your agents time and reducing effort.
Centralized Conversations: Centralize Insights and Mitigate Risks with AI
Speed is crucial in mitigating risk and resolving complaints with high impact—don’t let your internal tech stack hold you back. Every additional platform an agent uses beyond the first reduces productivity by 20%. Zanko centralizes your entire complaints workflow in one place, minimizing the need for agents and analysts to switch between systems. Its AI intelligently integrates data from multiple sources, streamlining and accelerating the complaints management process.
Effortless Growth: Seamless Scaling Without the Training Bottleneck
Speed is crucial in mitigating risk and resolving complaints with high impact—don’t let your internal tech stack hold you back. Every additional platform an agent uses beyond the first reduces productivity by 20%. Zanko centralizes your entire complaints workflow in one place, minimizing the need for agents and analysts to switch between systems. Its AI intelligently integrates data from multiple sources, streamlining and accelerating the complaints management process.
