Empowering Banking-as-a-Service (BaaS) Providers with Scalable Compliance and Complaint Management
SpringLabs equips BaaS providers with automated workflows, real-time complaint tracking, and advanced analytics, enabling efficient issue resolution and proactive compliance monitoring. With customizable tools that integrate seamlessly into your infrastructure, SpringLabs helps you scale operations, reduce risks, and maintain a reputation for reliability and excellence.
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BaaS platforms have the toughest job in Fintech
Fintech programs count on you to help them interface with slower moving sponsor banks, and sponsor banks count on you to effectively control their fintech programs. Playing interpreter means being able to translate what’s going on at a fintech into language the sponsor bank can understand. That’s why having a platform which automatically takes customer conversations and turn them into compliant reporting, consistently and accurately, is so important.
Scalable Oversight: Review 100% of Complaints
Effective oversight is a major part of any regulators’ review of sponsor banks. Spring Labs can help you improve oversight over your fintech programs by allowing you to efficiently review 100% of top of funnel customer conversations. AI conversational intelligence is highly scalable, and allows you to review more complaints without adding headcount, while improving accuracy.
Effortless Growth: Seamless Scaling Without the Training Bottleneck
Scaling to growth and training new employees quickly and effectively is always challenging. Zanko can scale to your business’s needs without having to go through a lengthy training process for new agents or compliance analysts. Compliance training can add 20% to human agent onboarding times. With Zanko you can set it up once, and scale up to thousands of agents with 0 additional onboarding time.
