data, data, data + (automation)

Leverage APIs, real-time data pipelines, and automated workflows to design systems that simplify complaint resolution and ensure regulatory adherence. Know exactly what is happening under the hood for your program, identify bugs and service incidents from customer call volume before even your engineering team flags it. Zanko helps you identify and resolve customer issues 5x faster than traditional methods.

real-time customer communication monitoring and automation

Ensure every customer interaction adheres to your organization’s compliance standards with SpringLabs’ real-time monitoring tools. Detect and flag potential issues during calls, chats, and emails to guide agents toward compliant responses and resolutions.

Train your teams with high efficiency

Unlock the power of our proprietary Agent Scorecards to enhance performance management. Easily highlight and analyze what agents said during a call compared to what they should have said. Quickly identify and drill into complaints that were accurately identified and categorized versus those that missed the mark. With actionable insights, you can refine training, improve compliance, and drive exceptional outcomes.