Regulatory and 3rd Party Complaints and Reviews
Automatically collect and analyze regulatory and 3rd party complaints through public official sources such as the CFPB complaints database, private official sources like FDIC complaints, and unofficial sources such as the BBB, TrustPilot, Google Reviews, Forums, and more.
Omni-channel monitoring is the new best practice
Top tier complaints programs are doing more than just reviewing regulatory and direct complaints, they are proactively monitoring all public comment sources. However, it is costly and time consuming to spend valuable compliance resources to monitor multiple outlets. Zanko’s 3rd party complaint tracking module allows you to monitor all major complaint sites and have the data aggregated and analyzed for your team to review in one place.
OMNI-CHANNEL MONITORING IS THE NEW BEST PRACTICE
Top tier complaints programs are doing more than just reviewing regulatory and direct complaints, they are proactively monitoring all public comment sources. However, it is costly and time consuming to spend valuable compliance resources to monitor multiple outlets. Zanko’s 3rd party complaint tracking module allows you to monitor all major complaint sites and have the data aggregated and analyzed for your team to review in one place.
FIND THE INSIGHTS, IGNORE THE NOISE
One of the biggest challenges with monitoring 3rd party sources for complaints and feedback is low “signal to noise ratio”. Zanko’s conversational intelligence engine ensures that only the more relevant posts are flagged for review, so your team doesn’t waste their time on non-actionable or irrelevant noise.
