Elevate Your Operations Strategy with Data-Driven Precision
Communication and training is key to maintaining a high functioning operations team, and many times that means synthesizing data into finding for internal team reports, risk committee reports, or board level reports. AI can help save you time from having to collect and analyze the data, by generating prebuilt report templates which you can then review and build upon.
Program Management Report
Whether you're preparing board-level reports or sharing updates with internal stakeholders, Zanko makes it easy to deliver impactful insights across whichever time horizon you need. Instantly analyze and generate real-time reports highlighting trends, issues, themes, and customer sentiment. Ensure your team stays informed and aligned with actionable data at their fingertips, whenever they need it.
Train your teams with high efficiency
Unlock the power of our proprietary Agent Scorecards to enhance performance management. Easily highlight and analyze what agents said during a call compared to what they should have said. Quickly identify and drill into complaints that were accurately identified and categorized versus those that missed the mark. With actionable insights, you can refine training, improve compliance, and drive exceptional outcomes.
