AI-Native CX Platform

BRING THE SAME DEEP ZANKO AI INSIGHTS AND ‍
CAPABILITIES TO YOUR CUSTOMER EXPERIENCE TEAMS

Zanko is focused on being more than just your complaints platform - we want to unlock the power of conversations across your organization. One of the major areas we’re focusing on is how structured conversational insights can help customer experience and operations teams. The Zanko CX Platform is the first AI-Native CX platform to give you the power of AI across your contact center, customer experience, and product teams.

Contact drivers for both obvious and hidden reasons your customers need help

There’s rarely just 1 reason customers reach out.

Let AI-structured conversation data tell you in precise detail what your customers need.

Use contact frequency by call driver to inform automation or self service opportunities.

See customer satisfaction number by each time of conversation to identify training opportunities.

Measure exactly how much each type of interaction is taking and focus on the most inefficient contact drivers for improvement.

Conversation maps for your customers’ conversation journeys

AI can help you map out the entire conversation journey from start to end for voice calls, emails, and chats. See how each customer contact started and ended, as well as each major turning point. Granular breakdowns of conversations allows you to extrapolate the agent actions which have the most positive and negative impact.

Satisfaction insights beyond 1-dimensional CSAT scores

Customer satisfaction for most other CX platforms means CSAT scores, but truly understanding customer satisfaction goes so much deeper than a single score. Zanko combines customer feedback with AI sentiment analysis through each step of the customer conversation to create 3-dimensional satisfaction insights which can much more accurately predict NPS scores, reviews, repeat and lost customers.

Get more from your agents with 360 degree agent performance insights

Most contact centers manage by 2 metrics - calls per hour and NPS score. We use AI conversational intelligence to go deeper and understand what’s separating your best agents from the rest. Use AI-Structured data insights to understand where each agent is causing customer dissatisfaction, where they’re deviating from script or policy, and where they’re spending more time than other agents. Enable a growth centric mindset to your contact center and improve productivity and reduce turnover.

WHAT WE DO
AI COMPLAINTS MANAGEMENT
Conversation IntelligenceDirect Complaints ManagementRegulatory Complaints TrackingTemplated Response GenerationResolution AnalysisComplaints Insights BI
PLATFORMS
AI-Native CX PlatformAI-Native GRC Platform
WHO WE HELP
BY ORGANIZATION TYPE
Sponsor BanksBaaS PlatformsFintechsConsumer Banks
BY TEAM AND ROLE
Compliance TeamsContact CenterOperations StrategyCustomer Experience
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