Reduce Process, Add Clarity When Dealing With Fintechs
It’s tough being a sponsor bank. Every fintech program is different and must be managed differently. We help sponsor banks add consistency and reduce friction in their fintech interactions by standardizing the monthly complaint process. We also help you get critical visibility into the parts of your programs’ business that you might not always see, helping to reduce risk while enhancing your ability to provide effective oversight.
Purpose built for sponsor bank
Our earliest customers are sponsor banks, so in a way you can say the platform was purpose- built from the ground up with sponsor banks in mind. We uniquely understand the challenges of being in the middle between fintechs and regulators, while maintaining a scalable process that can effectively manage dozens of different products and platforms. But don’t take it from us, see what some of the largest sponsor banks have to say about working with Spring Labs.
Consistent and Efficient Interface with Programs
Standardize the monthly complaints log journey between fintechs. We can help you ingest your monthly complaint logs from each program in a consistent way, no matter how different they are. The data is automatically analyzed to derive consistent insights, and then output into consistent feedback for each program. More programs doesn’t have to mean adapting to more structures.
Scalable Effective Oversight
Effective oversight is a major part of any regulators’ review of sponsor banks. Spring Labs can help you improve oversight over your fintech programs by allowing you to efficiently review 100% of top of funnel customer conversations. AI conversational intelligence is highly scalable, and allows you to review more complaints without adding headcount, while improving accuracy.
What you don’t know CAN hurt you
Frontline agents miss up to 4 out of every 10 potential regulatory risks or lawsuit threats in customer communications. Unaddressed, these can turn into regulator complaints or lawsuits so catching them early in the complaint lifecycle is crucial to protecting your programs. Zanko leverages AI conversational intelligence to identify, categorize, summarize, and flag regulatory risks with 95% accuracy—significantly outperforming frontline customer service agents (60% accuracy) and even trained second-line compliance analysts (75% accuracy). Our industry leading conversational intelligence engine has a deep understanding of human language, enabling better identification of sentiment, risks, and powers more actionable outputs.
