Meet Zanko!
The Intelligent AI Copilot for Financial Institutions
Zanko streamlines customer support and compliance operations by automating tasks, enabling robust self-service options, boosting team efficiency and enhancing customer experience.
Zanko Streamlines
Financial Services Operations
Compliance teams cut complaint analysis and triage time by 70% through automated classification, tagging, VoC profiling, and root cause analysis.
Boost your CX teams' efficiency by 50% with intelligent process automation and seamless knowledge discovery across your organization.
Empower your customers with reliable self-service options, resulting in a 30% reduction in call center contacts.
SpringLabs Is Named In The
2024 Cool Vendors™ in Data Security
We are proud to be named a Cool Vendor in the October 2024 Gartner Cool Vendors in Data Security. In our view, SpringLabs expertise in data security and residency through advanced tokenization sets our CX, Compliance, and Agent Copilot solutions apart by protecting sensitive data from LLMs.
GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and COOL VENDORS is a registered trademark of Gartner, Inc. and/or its affiliates and are used herein with permission. All rights reserved. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
Fast, Low-Risk
AI Success
Effective solutions for
cX and Compliance Teams
Compliance Assist
Zanko ComplianceAssist can screen 100% of conversations, escalates high-priority complaints, and can empower compliance teams with automated classification, tagging, VoC profiling, and root cause analysis.
Agent Assist
Zanko AgentAssist is capable of understanding user inquiries and translating them into a set of automated executable actions, making CX agents 50% more efficient.
Customer Assist
Zanko CustomerAssist provides reliable self-service capabilities through customer support chat functionality, reducing routine support tickets by 30%.
What our users are saying
“Zanko ComplianceAssist helps us assess the root cause of complaints at least 80 percent more efficiently, enabling us to resolve potential issues much faster. This gives us greater peace of mind as we expand our channels for communicating with customers.”
Jim Jackson
"Complaints management is a critical component to an effective Compliance Management System and an important control over our fintech partner programs. Spring Labs’ Zanko ComplianceAssist product provides us with a useful tool to analyze complaint trends which allows us to better oversee our products and partners.”
Nissen Liddiard
“We’re excited to be the first to partner with Spring Labs on a commercial application of AI which can benefit consumers and fintech partners alike. A crucial aspect of our business is providing quality oversight of complex and large-scale lending activities. Zanko ComplianceAssist helps our team identify insights and issues more quickly than we could on our own. Beyond just compliance, First Electronic Bank is committed to being early movers in exploring new uses of technology to improve how we serve consumers.”
Derek Higginbotham
Book My Free Demo
You can experience the power of Zanko before committing. Start your complimentary POC and learn why 9/10 of customers who’ve tried Zanko ended up implementing it.
Frequently Asked Questions
What is Zanko?
Zanko is not just another AI tool–it's your intelligent copilot designed exclusively for the financial services. It empowers your teams to work smarter, not harder, by automating tasks, enhancing customer self-service, and streamlining compliance processes. With Zanko, you're not just adopting AI; you're investing in a solution built to understand and address the unique challenges of financial institutions. Zanko rapidly identifies compliance risks, profiles Voice of the Customer (VoC), performs scripted actions or standard operating procedures, and more. Zanko does this by analyzing 100% of your customer's conversation through email messages, chat threads, and voice calls.
How does Zanko benefit my business?
Zanko is your secret weapon for boosting efficiency and customer satisfaction. Based on beta tests, compliance teams using Zanko can experience an estimated 70% increase in efficiency, while CX teams can expect to work 50% faster and call center contacts decrease by 30%. These aren't just numbers–they're the real-world results Zanko is delivering to financial institutions like yours.
How is Zanko different from other AI tools?
While there are tons of other AI tools available, Zanko stands out for three key reasons: it's built specifically for the financial sector, taking into account the unique regulations and challenges you face; it's fully customizable to seamlessly integrate with your existing software and processes; and it's designed for rapid implementation, so you can start seeing results in as little as two weeks.
Is Zanko difficult to implement and use?
Not at all! We are proud to offer a risk-free trial to financial institutions that want to see proof of concept. In fact, you can spend 15 minutes to provide us with two months of customer conversation data and we will build a custom demo that you can try for yourself completely free. Zanko is designed for ease of use and can be seamlessly integrated with your existing tools and workflows. We offer comprehensive support and training to ensure a smooth transition, and you can expect to be up and running in as little as two weeks.
How do I get started with Zanko?
The best way to see the power of Zanko is to experience it firsthand. Book a free demo today, and we'll show you how Zanko can transform your financial institution.
