Step 01
Connect
Plug into your telephony, CRM, email, and chat platforms. Setup takes minutes, not months.
CX Agent
Unlock the Intelligence Hiding in Every Conversation
Other tools transcribe. The CX Agent understands. It turns every call, chat, and email into structured customer intelligence — sentiment, summaries, coaching signals, and real-time analytics — with zero manual effort.
Book a demo100%
of conversations analyzed — not a sample
2 min1
saved per call with auto-summarization
Real-time
sentiment and coaching signals during live calls
30%1
more accurate than base LLMs on CX tasks
Module 01
Conversation Intelligence
The CX Agent's central engine. It ingests call recordings, live chats, emails, and agent notes, then transforms unstructured conversations into structured data elements — the building blocks for every downstream insight and action.
Processes voice, chat, email, and social channels in a unified pipeline
Extracts 200+ structured data points per conversation out of the box
Custom model tuning to match your business definitions — deployed in hours
Vertical-specific NLP models outperform generic LLMs by 30%+ on human eval1
Module 02
Customer Sentiment Analysis
Goes far beyond positive/negative labels. The CX Agent tracks sentiment arc throughout a conversation — detecting frustration escalation, resolution satisfaction, and emotional turning points — so you can see exactly where experiences break down.
Granular sentiment scoring with frustration, satisfaction, and urgency dimensions
Sentiment arc tracking shows how emotion evolves within each interaction
Aggregate trend analysis surfaces emerging experience gaps before they become complaints
Product, topic, and agent-level sentiment segmentation
Module 03
Interaction Summarization
Your agents spend 2+ minutes after every call writing notes. The CX Agent eliminates this entirely — generating structured summaries, next-step actions, and CRM-ready disposition codes in seconds, not minutes.
Auto-generated call summaries with key topics, outcomes, and next steps
CRM-ready disposition codes populated automatically
Customizable summary templates that match your internal formats
Eliminates 2+ minutes of after-call work per interaction1
Customer called regarding unauthorized charges on their credit card totaling $2,347.89. Customer stated they noticed the charges on their statement dated June 3rd. Agent verified customer identity and confirmed the charges were not authorized. Agent initiated fraud investigation process and issued provisional credit. Customer was advised new card would arrive in 3-5 business days...
Fraud case opened. $2,347.89 credited. New card shipping in 3-5 days.
2 min
saved per call
Module 04
Agent Performance Insights
Stop guessing which agents need coaching. The CX Agent evaluates performance across every conversation — adherence to process, empathy signals, resolution effectiveness, and compliance — then ranks and benchmarks automatically.
Automatic agent scorecards across soft skills, process adherence, and compliance
Peer benchmarking surfaces top performers and identifies coaching opportunities
Trend tracking shows improvement or regression over time
Integrates with your existing QA workflow or works standalone
Module 05
Coaching Insights
Know exactly where each agent needs to improve — without stressing them out during calls. The CX Agent analyzes every conversation post-contact and surfaces consistent patterns: behaviors to reinforce, skills to develop, and compliance gaps to address. Aggregate trends, not one-off mistakes.
Post-contact analysis identifies consistent coaching opportunities across conversations
Aggregate pattern detection surfaces systemic issues, not isolated errors
Prioritized coaching queues ranked by impact and frequency
Timestamped evidence links supervisors directly to coachable moments
Patterns
consistent coaching opportunities surfaced from aggregate analysis
Module 06
CX Analytics Dashboard
All six modules feed into a unified analytics layer. See top contact drivers, sentiment trends, agent performance distributions, emerging issues, and compliance risk — all in one view. Export to BI tools or use our built-in dashboards.
Contact driver analysis: see why customers reach out, ranked by volume and sentiment
Trend detection surfaces emerging issues before they become systemic
Cross-module correlation: link sentiment shifts to specific agents, products, or policies
Exportable to Tableau, Power BI, Looker, or use built-in dashboards
How It Works
Conversations in. Intelligence out.
Step 02
Analyze
The CX Agent processes 100% of interactions — extracting sentiment, topics, summaries, and performance data.
Step 03
Act
Summaries written, coaching signals fired, trends surfaced, scorecards populated — all autonomously.
Step 04
Optimize
Track results in the CX Analytics Dashboard. See what's improving, what's emerging, and where to focus next.
See the CX Agent
Turn conversations into intelligence. Automatically.
30-minute demo. We'll run the CX Agent on your data so you can see exactly what it finds.
Book your demo