Step 01
Generate API Key
Log into your platform admin. Create an API key. Takes 5 minutes.
Integrations
Connect in Minutes. Not Months.
40+ pre-built integrations with the platforms you already use. API key in, insights out. No engineering sprints required.
40+
Integrations
<1 hr
Setup Time
0
Engineering Required
How It Works
Three Steps to Go Live
Step 02
Connect to Spring Labs
Paste the key into Spring Labs. We validate the connection instantly.
Step 03
Start Analyzing
Conversations flow in automatically. Analysis begins in real-time.
Voice
Telephony & Contact Center
Pull voice recordings and transcripts automatically from your existing telephony provider.
Five9
Call recordings, metadata, transcription
Genesys Cloud
Voice, chat, email interactions
NICE CXone
Full interaction history
Talkdesk
Call data and recordings
Twilio Flex
Voice and messaging data
Amazon Connect
AWS contact center data
Avaya
Enterprise telephony
+15 more
RingCentral, 8x8, Vonage, Dialpad, Aircall...
CRM
CRM & Ticketing
Pull customer context. Push insights and summaries. Keep everything in sync.
Salesforce
Cases, contacts, custom objects
Zendesk
Tickets, chat logs, calls
HubSpot
Conversations and contacts
ServiceNow
Incident and case data
Monday.com
Customer service workflows
Freshdesk
Support tickets and calls
Dynamics 365
Microsoft CRM data
+10 more
Zoho, Pipedrive, Kustomer...
Email & Messaging
Pull email threads from shared inboxes and support queues. Full conversation context.
Microsoft 365
Outlook email analysis
Google Workspace
Gmail integration
Front
Team inbox conversations
Intercom
Chat and email
Freshdesk
Email ticketing
Kustomer
Customer service email
Gorgias
E-commerce support
+8 more
Help Scout, Groove, Hiver...
Chat
Live Chat
Pull chat transcripts in real-time. Analyze alongside voice and email.
Intercom
Messenger conversations
Zendesk Chat
Live chat transcripts
LiveChat
Chat data and history
Drift
Conversational marketing
Freshchat
Modern messaging
Crisp
Multi-channel chat
Olark
Website chat
+6 more
Tidio, Comm100, Userlike...
Data
Data Warehouse & BI
Push analyzed data to your warehouse. Build custom dashboards in your BI tools.
Snowflake
Export analyzed data
AWS S3
Raw and processed data
BigQuery
Google Cloud export
Databricks
Unified analytics
REST API
Custom API
Don't see your platform? Our REST API connects to anything.
Push Conversations
POST call recordings, chat logs, or email content directly to our API. Batch upload for historical data.
Pull Insights
GET complaint data, QA scores, and analytics via API for your internal systems. Webhook support for real-time events.
Use Cases
Integration by Use Case
Complaints Intelligence
Five9 + Salesforce → Spring Labs → Sponsor Bank Export
QA Scoring Pipeline
Genesys + Zendesk → Spring Labs → Performance Dashboard
CX Analytics
NICE + HubSpot → Spring Labs → Snowflake → Tableau
Security
Security & Compliance
SOC 2 Type II
All integrations follow enterprise security standards.
Encrypted Transit
TLS 1.3 for all data in motion.
Data Residency
Choose where your data is processed and stored.