Who We Help
AI That Works for Your Team
Whether you're in compliance, contact center leadership, CX, or operations strategy—Spring Labs gives you AI agents that do the work, not just dashboards to interpret.
Team & Role
Compliance Teams
Complaints managed in Excel. Response letters drafted from scratch. Deadlines tracked manually. Sound familiar?
90%1
Reduction in response letter drafting time
Zero
Missed deadline alerts since launch
57 Complaints Hitting 30-Day Deadline
Open tickets falling through the cracks is your biggest risk. We surface complaints approaching deadlines, unresolved issues, and under-resolved cases—before they become findings.
Still Tracking in Excel?
That's a finding waiting to happen. Full case management with audit trail—who touched it, when, what changed. Examiner asks? Answer in 5 seconds.
30-Minute Letters in 30 Seconds
Upload your legal-vetted response templates. AI assembles the right paragraphs for each complaint type. Still human-reviewed. Still legally compliant. 90%1 less drafting time.
One System, Not Four
Intake, investigation, response, resolution—one place. Not Salesforce plus Excel plus SharePoint plus email. Full audit trail, end-to-end visibility.
Team & Role
Contact Center Leaders
Your QA team samples 2% of calls. Your scorecard implementation "kind of" works. There's a better way.
100%
Call coverage (vs. 2% sampling)
70%1
Reduction in manual QA time
Your Scorecard, Exactly
Not a simplified version that "kind of" matches. Your actual scorecard with all its criteria—including subjective elements like "showed empathy." We score it, you validate it.
2% Sampling Catches the Wrong People
Random sampling catches your best agents on a bad day—or misses your worst on a good one. 100% coverage means fair, consistent evaluation for everyone.
Stop Training Agents to Categorize
Training agents to identify complaints, categorize contact drivers, tag dispositions—it takes weeks and they still get it wrong. AI does it. They just handle the customer.
Issues Surface in Hours, Not Weeks
Agent had a compliance issue at 2pm? They know by 3pm—not next week's QA review. Real-time alerts on failed criteria, escalation triggers, and coaching moments.
Team & Role
Customer Experience Teams
Your CSAT survey has a 3% response rate from a self-selected sample. That's not Voice of Customer.
100%
Conversations analyzed (vs. 3% survey response)
500+
Contact drivers discovered automatically
3% Response Rate? That's Not VoC.
Your CSAT survey gets 3% response—from a biased sample of customers willing to respond. We analyze 100% of conversations to show you what customers actually say.
Predicted CSAT for Every Call
What would the customer have said if you asked them to rate the call? We predict CSAT from conversation patterns—for the 97% who never fill out the survey.
Stop Tagging. Start Discovering.
Asking agents to tag call reasons? They get it wrong 30% of the time. AI discovers 500+ contact drivers from your data—no tagging, no taxonomy maintenance.
Frustration → Relief (Or Vice Versa)
Not just "positive" or "negative." See 6 emotion types and how they change through the call. Catch when a call starts fine and goes south—or the reverse.
Team & Role
Operations & Strategy
Handle time went up. Repeat calls are increasing. NPS dropped. You know the what—we tell you the why.
97%1
Contact driver accuracy (vs. 60% for generic LLMs)
3 days
From data to first actionable insights
GPT Says 60%. We Say 97%1.
Generic LLMs get contact driver classification wrong 40% of the time—context windows too small, categories too many. Our hybrid ML approach: 97%+1 accuracy on 500+ categories.
Stop Defining. Start Discovering.
Spent 6 months building a contact driver taxonomy? It's already wrong. We analyze your last 100K calls and tell you what customers are actually calling about.
Same Complaint, 47 Ways to Say It
"My payment didn't post," "Where's my money," "Account shows wrong balance"—same issue. Semantic clustering groups them automatically so you see the real volume.
AHT Up 45 Seconds. But Why?
Handle time spiked—but which topics? Which agents? Which customer segments? We can tell you exactly what changed and where to focus improvement efforts.
