QA Agent
Score Every Conversation. Not a 2% Sample.
Manual QA catches 2% of what's happening. The QA Agent scores 100% of conversations against your scorecards — flagging coaching opportunities, detecting compliance risks, and routing issues to supervisors. All autonomously.
Book a Demo
100%
of conversations scored — no sampling
2 weeks
to go live with custom scorecards
Zero
spreadsheets — automated workflows end-to-end
4x1
more efficient than manual QA review
Module 01
Automated Call Scoring
The QA Agent evaluates every conversation against your custom criteria — greeting compliance, disclosure delivery, objection handling, and more. Scores populate automatically. No human listening required.
Multi-dimensional scoring across compliance, soft skills, and sales criteria
Configurable pass/fail thresholds and weighted scoring models
Timestamped evidence links to the exact moment each criterion was met or missed
Runs on 100% of calls — from 2% sampling to total visibility overnight
Module 02
Scorecard Management
Build, version, and deploy QA scorecards without engineering. The AI Workflow Builder lets you define scoring criteria in natural language — then the QA Agent learns your standards in hours, not months.
Visual scorecard builder with drag-and-drop criteria configuration
Version control for scorecards — roll back, compare, or A/B test scoring models
Department-specific scorecards for sales, support, collections, or compliance
New scorecards go live in 2 weeks — not 6 months of professional services
2 weeks
to deploy custom scorecards with our visual builder
Module 03
100% Review Coverage
Your QA team samples 2-5% of calls because that's all humans can review. The QA Agent scores every single conversation — eliminating blind spots, catching edge cases, and giving you statistically valid performance data.
From 2% sampling to 100% analysis — no call goes unreviewed
AI-flagged calls surface the highest-priority issues for human review
Eliminate sampling bias and get statistically valid performance metrics
Agent-level trends become visible in days, not months
2%
Manual QA
→
100%
QA Agent
50x1
more conversations reviewed
Module 04
Compliance Adherence Checks
Disclosures must be delivered. Scripts must be followed. Prohibited language must be avoided. The QA Agent monitors every call for regulatory and policy compliance — surfacing risks before regulators do.
Mandatory disclosure detection: did the agent deliver required statements?
Script adherence scoring for regulated industries (FDCPA, Reg F, TCPA)
Prohibited language detection for threats, harassment, or misleading claims
Prevention framing: catch issues before they become regulatory complaints
Module 05
Supervisor Escalation Routing
When the QA Agent detects a compliance violation, a coaching opportunity, or a high-risk conversation, it doesn't just flag it — it routes it to the right supervisor with context. No more hunting through dashboards.
Rule-based escalation triggers for compliance failures, low scores, or specific behaviors
Automatic routing to the responsible supervisor or team lead
In-app notifications, email alerts, or Slack/Teams integrations
Includes AI-generated summary + timestamped clips for fast review
Minutes
from issue detection to supervisor notification
Module 06
QA Insights & Reporting
All scoring data flows into a unified QA dashboard. See agent performance distributions, trending failure modes, compliance risk hotspots, and coaching opportunities — all updated in real-time.
Agent-by-agent scorecards with trend analysis and percentile rankings
Failure mode analysis: which criteria are being missed most often?
Coaching queue prioritization based on impact and frequency
Export to Tableau, Power BI, Looker, or use built-in executive dashboards
